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Gen122 Services acts as an introduction agency introducing Au
Pairs to host families in the UK. Engagement of any applicant
through the agency constitutes an acceptance of the following
terms and conditions whether or not the family application form
has been signed by the host family.
1. The agency's fees are due in full within 48 hours
of the acceptance by a prospective host family of one of the
agency's applicants. A verbal acceptance is binding and will
give rise to a cancellation charge after 3 working
days. (see clause 4).
2. The agency's registration fee structure for Au
Pair/Plus & Mothers help is as follows with a 50% non-refundable
deposit which Should be paid when your registration form is
submitted:
3 - 6 Months Registration: £195.00
6 - 12 Months Registration: £295.00
3. Each placement involves a fixed cost to the
agency, for this reason, once an Au Pair has been booked & paid
for
by the family, no refund will be available. If a family cancels
more than 3 working days after having made a firm
offer to the Au Pair , whether oral or written, and after having
confirmed this offer by telephone or in writing to
the agency and agreed to forward the relevant documents and
payment, the full fee will become payable.
4. If an Au Pair fails to arrive, the agency will
offer an alternative applicant without any further charge,
ideally within
a maximum of 4 weeks for a non-driver and 6 weeks for a driver.
If, in the agency's opinion a suitable
replacement has been offered and not taken up, no refund will be
payable. Should the agency be of the opinion
that it has been unable to offer a suitable replacement within
this timeframe & the family then decide not to wait
any longer for a suitable candidate to become available, the
agency may at its discretion offer a 50% refund
provided no other factor in the agency's opinion, precludes
this. Unused credits are non-refundable. The agency's
decision is final
5. Credits and free replacements are valid for a
period of 4 weeks for a non-driver & 6 weeks for a driver,
counted
from date of departure of the last Au Pair provided by the
agency. At least 4 weeks for a non-driver & 6 weeks
for a driver must be given by the client for the agency to offer
a suitable free replacement.
6. Occasionally, for personal reasons outside the
agency's control, the Au Pair may not stay for the intended
time.
In this instance a replacement will be offered, to be selected
from the agency's files. A new fee will be due, less
the following credits where an Au Pair has given 2 weeks notice
after the following periods.
=> Up to 3 month (14 days for a
summer Au Pair), a maximum of one free replacement will be
provided.
=> 3-6 months (1 month) after 6
months the full placement fee will again be due, though in
special
circumstances a discount may be given at the agency's
discretion.
=> More than 6 months a maximum of 2
free replacements at the agency's discretion. Please note that,
in all
cases, credits or replacements can only be given if the original
placement fee has been paid in full.
7. No refunds, credits or replacements will be
payable if, in the agency's judgment, there has been any
misconduct
or breach of contract on the part of the family or any other
factor precludes this. For example; should a client
make other arrangements to secure a replacement via another
source, or no longer require an Au Pair, no refund
or credit will be given. No refund will be given if a
replacement has been refused. If a replacement Au Pair again
leaves or is dismissed during the trial period, the normal
introduction fee may be charged again for the next Au
Pair.
8. The fees charged by the agency are purely
introduction fees and it is up to the family and the Au Pair to
make the
arrangement work through good communications. We cannot
guarantee that any Au Pair will complete the full
duration of his or her stay. We cannot be blamed when an
arrangement breaks down as there are too many
factors outside our control.
9. Two weeks' notice will be required by either
party prior to terminating an arrangement. Once a leaving date
has
been agreed by both parties, neither side may renege on this to
suit their own purposes. Before notice is given,
the host family must use the full one month trial period to
train and support the Au Pair and give him or her a
reasonable chance to improve his or her language, domestic, UK
driving and childcare skills.
10. We are on hand to provide advice & support should this be
needed & we should be informed if you have serious
concerns about the Au Pair 's suitability during the first
month, so that we can provide the necessary advice &
support to help turn the situation around. Notice may only be
given before the trial period has ended in discussion
with the agency and with our prior agreement. If a family goes
against the advice of the agency to use the one
month trial period and give adequate time for improvement, or to
give two week's notice at the end of the trial
period, the right to a free replacement Au Pair may be refused
by the agency.
11. If, in the agency's opinion, there has been a failure to
properly support and give the Au Pair a reasonable chance
to improve during the trial period, the right to a replacement
may also be denied. In such cases no refund will be
given. In all cases, advice and support or replacements can only
be given if the original placement fee has been
paid in full.
12. Reasons for Dismissal. The agency reserves the right not to
provide a replacement Au Pair if it considers the
reasons for an Au Pair 's dismissal to be grossly unfair. For
example, a change in an Au Pair 's plans resulting in
an earlier departure date or shorter length of stay than
expected is not a valid reason to dismiss an Au Pair during
the trial period.
13. Where an arrangement has failed through incompatibility or
genuine misunderstanding the agency will make every
effort to find the Au Pair a new family & to offer the host
family a replacement Au Pair. However in the event of
gross misconduct or a serious breach of the terms of employment
by the Au Pair, he/she may put him/herself
outside the services of the agency. If the Au Pair leaves the
family home without respecting the required two
week's notice period without good reason, he or she may forfeit
the right to further assistance from the agency. In
extreme cases only and only if the agency agrees beforehand that
there has been a case of serious gross
misconduct, a family may elect to give the Au Pair two weeks'
pocket money in lieu of the normal notice period.
14. Where in the agency's judgment a family is in breach of the
terms of employment, the agency reserves the right
not to provide a replacement Au Pair. The agency considers
serious breaches to include cases where, in its
judgment, there has been:
a) Failure to pay the amount of pocket money agreed ;
b) Provide a separate room or reasonable accommodation for
the Au Pair
c) Unreasonable duties or hours of work
d) Failure to provide adequate food for the Au Pair
e) Physical or verbal abuse of the Au Pair
f) Lack of consideration & respect for the Au Pair as a person
g) A hostile home environment or sexual harassment of the Au
Pair.
15. A replacement Au Pair may also be refused in cases where
important information which has affected the
placement has been withheld or concealed by the host family or
if a family has made false, unsubstantiated or
malicious accusations against an Au Pair or deliberately sought
to undermine or harm the reputation of an Au
Pair, without just cause, or to damage the reputation of the
agency.
16. We may also refuse to replace an Au Pair if, prior to their
leaving the family, we have tried to speak to the
Au Pair about the reasons for his/her departure but have not
been permitted to do so, or if an Au Pair gives an
account of the family which gives rise to serious concerns about
the family's suitability. We also reserve the right
to refuse to supply a replacement when any other factor, in the
agency's judgment, precludes this. In all such
cases no refund will be given.
17. Gen122 Services cannot in any way be held responsible for
the conduct or character of the Au Pair and shall not
be liable under any circumstances for any loss, damage, expense,
claim or injury, howsoever suffered, as a
consequence of the introduction or engagement of any Au Pair
introduced by Gen122 Services.
18. We will not accept financial responsibility for any
incidental or accidental costs incurred as result of the
employment of the Au Pair. The cost of accidental damage caused
to the host family's property, vehicle or other
belongings by an Au Pair should be covered by the host family's
own insurance arrangements. Where there is any
excess or uninsured accidental damage the host family must pay
for the additional or full cost of repairing or
replacing the item.
19. Under no circumstances should the Au Pair 's pocket money be
forcibly withheld or reduced to cover the cost of
any accidental loss or damage. Neither the Au Pair nor the Au
Pair 's parents should be asked to pay for
accidental damage to any vehicle driven by the Au Pair at the
request of or with the permission of the host family.
20. All introductions are made in good faith and information
about applicants is made known to prospective host
families in the strictest confidence. Clients transferring
information supplied by the agency and resulting in the
engagement of a candidate by a third party will be liable to pay
the full fee for that engagement and these terms
and conditions shall apply accordingly.
If a client registers with us for a new Au Pair and subsequently
hires an Au Pair we sent to them or discussed with them as a
potential match, they will be liable for the full introduction
fee no matter how they came into direct contact with the
applicant. In other words the Client agrees to not take on a
candidate by or via a third party (other agency, website or
similar) if the candidate was put forward by the agency
beforehand. If the Client does so, the relevant agency fee will
become payable.
It is the obligation of the Client to immediately inform the
agency when a Candidate is introduced by the agency who has
already been introduced by a third party. If the Client does not
so inform the agency then it will be presumed that the
introduction has been made by the agency and the relevant agency
fee will become payable. |
