Aupair / Nanny

Gen122 Services acts as an introduction agency introducing Au Pairs to host families in the UK. Engagement of any applicant through the agency constitutes an acceptance of the following terms and conditions whether or not the family application form has been signed by the host family.

1. The agency's fees are due in full within 48 hours of the acceptance by a prospective host family of one of the agency's applicants. A verbal acceptance is binding and will give rise to a cancellation charge after 3 working days.(see clause 4)

2. The agency's registration fee structure for Au Pair/Plus & Mothers help is as follows with a £50 non-refundable deposit which Should be paid when your registration form is submitted:

3. Each placement involves a fixed cost to the agency, for this reason, once an Au Pair has been booked & paid for by the family, no refund will be available. If a family cancels more than 3 working days after having made a firm offer to the Au Pair , whether oral or written, and after having confirmed this offer by telephone or in writing to the agency and agreed to forward the relevant documents and payment, the full fee will become payable.

4. If an Au Pair fails to arrive, the agency will offer an alternative applicant without any further charge, ideally within a maximum of 4 weeks for a non-driver and 6 weeks for a driver. If, in the agency's opinion a suitable replacement has been offered and not taken up, no refund will be payable. Should the agency be of the opinion that it has been unable to offer a suitable replacement within this timeframe & the family then decide not to wait any longer for a suitable candidate to become available, the agency may at its discretion offer a 50% refund provided no other factor in the agency's opinion, precludes this. Unused credits are non-refundable. The agency's decision is final

5. Credits and free replacements are valid for a period of 4 weeks for a non-driver & 6 weeks for a driver, counted from date of departure of the last Au Pair provided by the agency. At least 4 weeks for a non-driver & 6 weeks for a driver must be given by the client for the agency to offer a suitable free replacement.

6. Occasionally, for personal reasons outside the agency's control, the Au Pair may not stay for the intended time. In this instance a replacement will be offered, to be selected from the agency's files. A new fee will be due, less the following credits where an Au Pair has given 2 weeks notice after the following periods.
         => Up to 3 month (14 days for a summer Au Pair), a maximum of one free     replacement will be provided.
        => 3-6 months (1 month) after 6 months the full placement fee will again be due, though in special circumstances a discount may be given at the agency's discretion.
        => More than 6 months a maximum of 2 free replacements at the agency's discretion. Please note that, in all cases, credits or replacements can only be given if the original placement fee has been paid in full.

7.   No refunds, credits or replacements will be payable if, in the agency's judgment, there has been any misconduct or breach of contract on the part of the family or any other factor precludes this. For example; should a client make other arrangements to secure a replacement via another source, or no longer require an Au Pair, no refund or credit will be given. No refund will be given if a replacement has been refused. If a replacement Au Pair again leaves or is dismissed during the trial period, the normal introduction fee may be charged again for the next Au Pair.

8.   The fees charged by the agency are purely introduction fees and it is up to the family and the Au Pair to make the arrangement work through good communications. We cannot guarantee that any Au Pair will complete the full duration of his or her stay. We cannot be blamed when an arrangement breaks down as there are too many factors outside our control.

9.   Two weeks' notice will be required by either party prior to terminating an arrangement. Once a leaving date has been agreed by both parties, neither side may renege on this to suit their own purposes. Before notice is given,the host family must use the full one month trial period to train and support the Au Pair and give him or her a reasonable chance to improve his or her language, domestic, UK driving and childcare skills.

10. We are on hand to provide advice & support should this be needed & we should be informed if you have serious concerns about the Au Pair 's suitability during the first month, so that we can provide the necessary advice & support to help turn the situation around. Notice may only be given before the trial period has ended in discussion with the agency and with our prior agreement. If a family goes against the advice of the agency to use the one month trial period and give adequate time for improvement, or to give two week's notice at the end of the trial period, the right to a free replacement Au Pair may be refused by the agency.

11. If, in the agency's opinion, there has been a failure to properly support and give the Au Pair a reasonable chance to improve during the trial period, the right to a replacement may also be denied. In such cases no refund will be given. In all cases, advice and support or replacements can only be given if the original placement fee has been paid in full.

12. Reasons for Dismissal. The agency reserves the right not to provide a replacement Au Pair if it considers the reasons for an Au Pair 's dismissal to be grossly unfair. For example, a change in an Au Pair 's plans resulting in an earlier departure date or shorter length of stay than expected is not a valid reason to dismiss an Au Pair during the trial period.

13. Where an arrangement has failed through incompatibility or genuine misunderstanding the agency will make every effort to find the Au Pair a new family & to offer the host family a replacement Au Pair. However in the event of gross misconduct or a serious breach of the terms of employment by the Au Pair, he/she may put him/herself outside the services of the agency. If the Au Pair leaves the family home without respecting the required two week's notice period without good reason, he or she may forfeit the right to further assistance from the agency. In extreme cases only and only if the agency agrees beforehand that there has been a case of serious gross misconduct, a family may elect to give the Au Pair two weeks' pocket money in lieu of the normal notice period.

14. Where in the agency's judgment a family is in breach of the terms of employment, the agency reserves the right not to provide a replacement Au Pair. The agency considers serious breaches to include cases where, in its judgment, there has been:
              a) Failure to pay the amount of pocket money agreed ;
              b) Provide a separate room or reasonable accommodation for the Au Pair
              c) Unreasonable duties or hours of work
              d) Failure to provide adequate food for the Au Pair
              e) Physical or verbal abuse of the Au Pair
              f) Lack of consideration & respect for the Au Pair as a person
              g) A hostile home environment or sexual harassment of the Au Pair.

15. A replacement Au Pair may also be refused in cases where important information which has affected the placement has been withheld or concealed by the host family or if a family has made false, unsubstantiated or malicious accusations against an Au Pair or deliberately sought to undermine or harm the reputation of an Au Pair, without just cause, or to damage the reputation of the agency.

16. We may also refuse to replace an Au Pair if, prior to their leaving the family, we have tried to speak to the Au Pair about the reasons for his/her departure but have not been permitted to do so, or if an Au Pair gives an account of the family which gives rise to serious concerns about the family's suitability. We also reserve the right to refuse to supply a replacement when any other factor, in the agency's judgment, precludes this. In all such cases no refund will be given.

17. Gen122 Services cannot in any way be held responsible for the conduct or character of the Au Pair and shall not be liable under any circumstances for any loss, damage, expense, claim or injury, howsoever suffered, as a consequence of the introduction or engagement of any Au Pair introduced by Gen122 Services.

18. We will not accept financial responsibility for any incidental or accidental costs incurred as result of the employment of the Au Pair. The cost of accidental damage caused to the host family's property, vehicle or other belongings by an Au Pair should be covered by the host family's own insurance arrangements. Where there is any excess or uninsured accidental damage the host family must pay for the additional or full cost of repairing or replacing the item.

19. Under no circumstances should the Au Pair 's pocket money be forcibly withheld or reduced to cover the cost of any accidental loss or damage. Neither the Au Pair nor the Au Pair 's parents should be asked to pay for accidental damage to any vehicle driven by the Au Pair at the request of or with the permission of the host family.

20. All introductions are made in good faith and information about applicants is made known to prospective host families in the strictest confidence. Clients transferring information supplied by the agency and resulting in the engagement of a candidate by a third party will be liable to pay the full fee for that engagement and these terms and conditions shall apply accordingly.


If a client registers with us for a new Au Pair and subsequently hires an Au Pair we sent to them or discussed with them as a potential match, they will be liable for the full introduction fee no matter how they came into direct contact with the applicant. In other words the Client agrees to not take on a candidate by or via a third party (other agency, website or similar) if the candidate was put forward by the agency beforehand. If the Client does so, the relevant agency fee will become payable.


It is the obligation of the Client to immediately inform the agency when a Candidate is introduced by the agency who has already been introduced by a third party. If the Client does not so inform the agency then it will be presumed that the introduction has been made by the agency and the relevant agency fee will become payable.